Customer Service Representative - Temporary Summer

At IONIQ Skincare, we are committed to ensuring that skincare is high-quality, efficient and effortless. With our unique system of premium cosmetics and touchless technology, we are experts in rethinking skincare.

Are you open to new perspectives and want to inspire others? Then become part of our motivated team and support us in sharing our innovations with the world.

Pay: $20/hour

Position Objective:

This is a temporary position (start April/May through August) at either part time of full time hours (20-40 hours per week) helping provide Customer Service by addressing customer inquiries and ensuring customer satisfaction for our IONIQ skincare brand. Ability to work from home couple days a week with couple days in office at our Plymouth location

Duties:

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• Handle Emails, Phones, Live chat and Meta DM’s (Facebook, X, Instagram) & comments
• Assist with customer order needs (revisions and returns) in Shopify
• Help manage returns and product support/troubleshooting
• Maintain ongoing communication with the external fulfillment center regarding business needs (Inbound inventory and supplies scheduling, new product set up information, revisions to customer orders, scheduling return products to IONIQ)

Qualifications:

• Customer service experience
• Preferred background or experience in sales, retail, e-commerce
• Shopify knowledge a plus
• Beauty Industry experience a plus
• Familiarity with social media
• Proficient in MS Office and Google

Wagner is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, and any other characteristic protected by state or local law. Our Company is committed to following any additional state requirements regarding this topic. No individual will be denied nor receive special employment opportunities based on membership status in any protected category.