Welcome to the WAGNER world!

With more than 1,600 employees at 16 locations and in 13 countries we are one of the market-leading manufacturers of innovative coating technology. We bring colour, protection and functions to surfaces. Our customers are industrial enterprises, crafts enterprises and do-it-yourselfers. The enthusiasm for perfect surfaces unites us. We are not simply looking for employees. We are looking for people who share our enthusiasm.

Customer Service Representative I

Louisville, CO, US, 80027

Regular
Full-Time

JOIN THE WAGNER FAMILY

Thank you for your interest in Wagner. We always have our eyes open for talented people who want to learn, grow and expand their capabilities with Wagner.

Wagner is small enough that you matter and large enough for you to make a difference.

Wagner Spray Tech believes that people represent a company's most important asset. At Wagner, we strive to create an organization where everyone participates and efforts are focused toward continuous improvement. These improvements are driven by dedication, teamwork, and the innovation of the Wagner family.

Our company participates in the US government's E-Verify process. In addition, all offers of employment are contingent on a drug test and background check.

 

YOUR BENEFITS

Our benefit package includes:

  • Starting at 4 weeks PTO per year
  • 401(k) and a company match
  • Profit Sharing
  • Medical
  • Dental
  • Life
  • Disability
  • Long term care insurance
  • Tuition reimbursement
  • On-site fitness center
  • On-site café

Pay:  $20-23hr

 

Essential Duties and Responsibilities

  • Responsible for ensuring that customer orders are accurately entered into the ERP system in the most time effective manner.

 

  • Responsible for planning and coordinating manufacturing operations in an effort to ensure that customer orders are fulfilled on time and to the quality and quantity expected.

 

  • Is aligned and committed to Wagner’s Winnovation 2025 vision and our key values of being accountable, open, cooperative, customer centric, and progressive.

 

  • Remains accountable to WSI management and fellow team members for achieving all customer service and production deliverables. Works well in a team environment and has the desire to produce and deliver accurate work.

 

  • Responsible for receiving orders via e-mail / phone / fax and enters orders into ERP system, performing inventory checks, validating pricing and distributor discounts.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  

 

  • Answers incoming calls and/or greets visitors, determines nature of call or visit, handles when appropriate and re-routes when required.
  • Resolves product or service problems by clarifying customer’s complaints, root causing the problem and determining the best solution to solve problem.
  • Prepares invoices for the shipping department.
  • Verifies that the customer information is correct and up to date and maintains customer records.
  • Keeps the customer informed regarding the status of their order and relays information regarding any possible delays.
  • Responsible for the maintenance of data in the ERP system. May need to update plant and storage locations, customer data, customer discounts, pricing, material data, bills of materials, and minimum stocking levels.
  • Reviews customer orders and coordinates the activities of operations to ensure that customer orders are fulfilled.
  • Provides operations with a production schedule and verifies that products will be manufactured on time and verifies that projects are completed within the designated deadline.
  • Meets with production leads in order to determine the status of production schedules and projects and reinforces priorities.
  • Participates in continuous improvement efforts. Provides production/continuous improvement feedback to the assembly lead or the operations manager. Contributes to WSI’s goal of operational excellence with zero errors and optimum efficiency.

 

  • Performs other duties as assigned.

                                               

Qualifications

Education and Experience:  High School Diploma or General Equivalency Diploma (GED) (or international equivalent) required. Relevant post-secondary training preferred. 2+ years of manufacturing experience, in a plant environment, is preferred. 

Knowledge, Skills and Abilities:

  • Great attention to detail.

 

  • Tangible leadership skills with the ability to work independently or with little direction.

 

  • Dependable. This position supports the Operations team so commitment to complete tasks accurately and on-time is paramount.

 

  • Tactful, reacts well under pressure, responds to customer (Internal or External) needs promptly.

 

  • Displays willingness to make decisions and act decisively in important situations, exhibits sound and accurate judgement and able to explain reasoning for doing so. Looks for ways to improve and promote quality, be accurate and thorough in the process.

 

  • Must possess planning and organizing skills, grasp concepts easily, and demonstrate the problem solving skills necessary to solve production problems.

 

  • Ability to perform basic mathematical computations such as to adding, subtracting, and dividing using whole numbers, common fractions, and decimals.

 

  • Ability to identify and proactively communicate potential obstacles to achieving goal. Work with cross-functional team to identify possible root causes and potential solutions.

 

  • Effective oral and written communication skills.

 

  • Good interpersonal skills with the ability to negotiate when needed.

 

  • Ability to listen and be aware of production floor activity to support a safe and hazard free working environment.

 

  • Ability to be objective and flexible in adapting to changes in priorities, work assignments and other interactions that may impact pre-established courses of action for completing projects and assignments.

 

  • Ability to work extended hours and/or varying shifts as requested in order to maintain adequate coverage during hours of operation.

 

  • Demonstrates the eagerness to learn new job skills and the initiative to do whatever is necessary to complete the task at hand

 

  • Advanced skill in Microsoft Office, Word, Excel, etc. Must also demonstrate the ability to learn ERP software and suggest process improvements

 

  • Knowledge of Lean and Kaizen methods and practices and standard production safety protocol is preferred.


Nearest Major Market: Boulder
Nearest Secondary Market: Denver