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Welcome to the WAGNER world!

With more than 1,600 employees at 16 locations and in 13 countries we are one of the market-leading manufacturers of innovative coating technology. We bring colour, protection and functions to surfaces. Our customers are industrial enterprises, crafts enterprises and do-it-yourselfers. The enthusiasm for perfect surfaces unites us. We are not simply looking for employees. We are looking for people who share our enthusiasm.

Consumer Tech Rep Temp

Plymouth, MN, US, 55447

Temporary
Full-Time

Title:  Consumer Technical Service Rep. (Summer Temp)

Reports to:  Consumer Technical Service Supervisor

 

Position Objective: To offer technical support to Wagner/Titan consumer product customers, distribution channels, and service centers via telephone, e-mail, social media, and mail.

 

 

Accountabilities:

 

% of time          No.                                        Priority Order

90%                 1.         Provide technical service for, and mediate concerns of Wagner/Titan consumer product customers, distribution channels, and service centers as it relates to the functionality of the product and the policies concerning the product (i.e. product recommendation, product assembly, troubleshooting, where to purchase products and parts, return policy, warranty satisfaction…).  Promote and provide sales of Wagner parts and accessories.

 

5%                   2.         Quickly and accurately respond to email and social media communications as well as producing Quality Notifications.  

 

5%                   3.         Perform other duties and projects as delegated to achieve department or corporate objectives.

 

Relationship to Others: In constant communication with Wagner/Titan consumer product customers, distribution channels, and service centers.     

 

 

Dimensions of Position: As detailed above, Consumer Technical Service Representatives essentially are a liaison for the end users of Wagner/Titan consumer product customers, distribution channels, and service centers and other departments within Wagner.  With every customer contact the representative gains and tracks valuable information needed and required for Product Quality Analysts.  The first priority of the representative is to serve the end user by responding to their immediate needs. .

 

 

Education and Experience:

 

Experience

Experience in customer service or call center.  Knowledge of paint industry and application equipment a plus.

 

Education/Skills

  • High school graduate, college degree a plus.
  • Ability to understand and speak Spanish a plus.
  • Must have strong written and verbal communication skills.  Proficient at speaking and listening to others to convey information effectively.
  • Must be service oriented with the willingness to actively look for ways to help people.
  • Requires teamwork, multitasking, time management, and critical thinking skills.
  • Requires intermediate computer skills including Microsoft Word, Excel, PowerPoint, and other computer skills.
  • Mechanical aptitude and the ability to grasp concepts quickly are required.
  • Saturday availability during day is mandatory.


Nearest Major Market: Minneapolis